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Veterans Affairs - Problem Resolution Checklist

Taking into account the date you submitted your application and/or enrollment certification request to Veterans Affairs, have you allowed for a reasonable amount of time (six to eight weeks minimum in most cases) for the Atlanta Regional Processing Office (RPO) to process your claim?

Have you checked on the status of your claim via the Web Automated Verification of Enrollment (WAVE) available on the GI Bill website?

Have you checked on the status of your education benefits via the telephone automated information system available at 1-888-442-4551? Did you check the estimated enrollment certification processing time?

Did you make an electronic mail inquiry (complete with all of the necessary identifying information about the claim) to the Atlanta RPO?

NOTE: You should avoid making education benefit inquires to state regional offices since telephone counselors are not education case managers and generally do not have the same level of access to information about education claims.

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