CUSTOMER ASSISTANCE TECHNOLOGY

(450 Clock Hours)
CFCC PROGRAM CODE: 7276
Customer service is a growing field with high-income potential for those who learn to deliver superior service. Participants, who attain this workforce certificate, will obtain a variety of vital skills: interpersonal communication, conflict resolution, problem solving and supervision. The program includes diversity awareness, telephone techniques, the ability to master word-processing techniques for the office, spreadsheet use in the modern workplace, data entry, and other technologies such as the use of the Internet and e-mail. In addition, this course will cover interpersonal skills including resume writing and interviewing techniques.

Job placement information is not available as this is a new program.

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