CTS 2136

PC Desktop Support (3)

Prerequisite: CET 1178C and CET 1179

Classification: Dual

Students seeking a career in the computer help desktop support will benefit from this course. This course will address the personal and technical skills needed to operate a successful help desk. This course is targeted for individuals who work or intend to work in a traditional or remote-based help desk work environment where client interaction, client training, operating system and connectivity issues are emphasized. This course would be beneficial to students who are seeking certification in PC desktop support.