Help Desk Support Technician

6289: College Credit Certificate in Help Desk Support Technician (18 Credit Hours)

Xcet-IT logo

CIP: 11.0103
FL CIP: 0511010313
SOC: 11-3021, 15-1151
Entry Wage: $14.00/hour

The certificate program in Help Desk Support Technician provides the student an understanding of an IT help desk. The student develops proficiency with assisting end-users with technical problems related to hardware, software, and mobile devices. This program is part of the XCEL-IT grant program.

Course No.

Course Title

Credits

CET 1178C

PC Essentials — Hardware

3

CET 1179

PC Essentials — Software

3

CGS 1100

Microcomputer Applications

3

CTS 2134

Networking Fundamentals

3

COP 2650

Mobile Devices

3

CTS 2136

PC Desktop Support

3

 

Total Credit Hours

18