College Update
CF System Upgrade Alerts and FAQs
Check the FAQ for more information
Friday, July 10, 2026
Financial Aid
CF is currently in the process of disbursing financial aid. Please note that there are still delays in disbursement as we work to ensure all student records are fully accurate prior to awarding aid. The following indicates the anticipated order of aid processing:
- Summer A term only students – Completed as of July 9
- Summer C and mixed term students – In progress as of July 10
- Summer B term only students – TBD
- Summer A, C or B term students with holds such as Satisfactory Academic Progress (SAP) warnings or unconventional records – TBD
Aid disbursement may be released in separate, staggered batches based on aid type (scholarships, Bright Futures, grants, loans, etc.). Notifications will be sent from NelNet to Patriots Mail every time a refund is available.
Thursday, July 9, 2026
Financial Aid
We are working to correct inaccuracies found in student records in order to properly disburse aid. Expert software technicians are on campus and online with our team every day, and we have had great progress in updating these records and have taken positive steps toward resolution.
The Financial Aid department has started the process of disbursing some funds to students, dependent on a variety of factors such as source of funding. Because aid is coming from multiple sources (like federal, state, and local grants or loans), aid is being released in separate, staggered batches rather than all at once, and there is still no definite timeline for full disbursement.
We appreciate your patience and will notify you via Patriots Mail when your funds are disbursed, including information regarding whether your aid package has been completely disbursed or is still pending other funding sources.
Please know that the CF Patriot Fund application is available to any student having emergency financial need. It is located on the Help tab and the Student Accounts tab on the MyCF Portal.
Summer B students eligible for financial aid can pick up their school supply kits at the Ocala Campus from 9 a.m. to 3 p.m. The temporary station will be located outside Building 36 on July 9, and inside Building 1, room 102 or 107, from July 13–16. All other students can either choose to wait until CF’s new bookstore, BibliU, opens on July 27 or purchase supplies from other retailers. Scantrons needed for exams will be provided by your instructor.
Billing
The College of Central Florida is working diligently to update the data in order to finalize billing as soon as possible.
Summer B students can expect their billing information to be updated within the next week. Please keep an eye on your Patriots Mail for the most up-to-date information. Fall semester students will be notified when billing has opened, and payment plans for this semester have been extended. Students now have until July 20 (extended from July 9) to secure the initial down payment option for their payment plans.
Wednesday, June 17, 2026
The College of Central Florida is working hard to integrate a newly installed student information software system. Despite our best efforts, financial aid disbursements have been delayed by a series of technical setbacks related to the integration of the new system.
What is the cause of the issues?
After launching CF’s new technology system, we have identified some inaccuracies in student records. In order to legally disburse financial aid, we must first correct and verify these student records, which are used to determine financial aid offers.
What is CF doing about it?
We are addressing these technical issues with great urgency and are in the process of manually verifying all affected student records to ensure aid offers are correct before disbursement. Because of the complexity of the process, exact payment dates are not available at this time and estimated financial aid on student’s Financial Aid Dashboard may not be accurate. We are working to ensure all students receive the funds they are eligible for. We understand the impact this has on our students and have reallocated staff and contracted additional outside technical support to complete the distribution as soon as possible.
If students have an emergency financial need, they are encouraged to apply to the CF Patriot Fund, which is located on the Help tab and the Student Accounts tab on the MyCF Portal.
Tuesday, June 2, 2026
Due to CF’s new IT system, disbursement of Summer financial aid is delayed. We recognize that this delay may place a burden on students relying on those funds. For information about student resources including emergency funds, the Patriot Pantry, and the Clothes Closet, please visit the MyCF portal and click on the Help tab.
Please note that the information displayed on the Financial Aid Dashboard of the MyCF Financial Aid tab may not be accurate at this time, but we are working diligently to update the data in order to disburse funds as soon as possible. Once more information becomes available, we will provide updates on the MyCF portal.
Friday, April 17, 2026
Financial aid for the Spring semester is currently being disbursed, and 90% of funds have already been sent to students. Please continue to be patient as we complete the remaining spring disbursements in the coming weeks. Students can check the status of their aid in the Financial Aid tab of the MyCF Portal. Thank you for your patience and understanding as we work to make your student experience easier.
Friday, March 13, 2026
Because of planned system updates, some students are experiencing an unexpected delay in receiving student aid funds from loans, scholarships and grants. We regret the disruption our system transition has caused and are committed to ensuring students receive 100% of the federal financial aid they qualified for. Our team is working hard to resolve this issue and we expect all eligible financial aid to be disbursed by mid-April. Please rest assured this delay will not impact your enrollment in courses. For information about student resources including emergency funds, the Patriot Pantry, and the Patriot Closet, please visit the Help tab in your MyCF Student Portal.
Friday, March 6, 2026
Most student services are now live including class registration, the admission’s applications, the graduation application and more.
Monday, March 2, 2026
The College of Central Florida is experiencing a short delay in its system upgrades. When the updated student services go live, we will notify current students via email.
Thursday, Feb. 5, 2026
The College of Central Florida’s system upgrade begins today and will continue through to March 1. Services will have alternate processes during this time.
Monday, Jan. 12, 2026
The College of Central Florida is in the process of planned system upgrades, and almost all services will have alternative processes during Feb. 5 – March 1. These upgrades will support better online services, simplified processes and improved access to academic and financial information. Services will resume March 2.
We appreciate your patience as we work to improve your experience.
Frequently Asked Questions
CF is working hard to integrate its new systems, but despite our best efforts some students are experiencing delays in their services. We are committed to supporting all students during this time. This FAQ is sectioned by department; please select the applicable area below:
Jump to: Admissions | Advising | Financial Aid | Registrar/Graduation | Student Accounts
Admissions
When will my application be processed?
Applications are being processed in the order in which they were received. Currently, there is a 3 week waiting period for processing. Once your application has been processed, you will receive an email with next steps.
Can I still schedule a campus tour?
Yes, join us at any of our campus locations for a tour! You can see available dates and times at www.CF.edu/Tour.
Advising
Can I still meet with my adviser?
Yes, advising appointments are available. Please use your advisor’s Calendly link, located in Canvas, to schedule an appointment. You may also email your advisor directly. You can find your advisor’s email on the MyCF Student Portal under the Academics tab.
Can I make changes to my academic pathway?
Yes. Schedule an appointment with your academic advisor to ensure the correct pathway is applied to your student record.
Financial Aid
Why is financial aid delayed?
We have identified some inaccuracies in student records and because of that we encountered multiple unexpected challenges with disbursing aid for the Summer 2026 term. The college has made significant progress resolving the implementation issues and has reassigned staff and contracted with expert software techs to get the issues resolved more quickly and accurately. Moving forward, we anticipate that the new system will streamline the student experience. We are actively working to resolve the issues with financial aid but do not have a clear timeline for full disbursement yet.
When will I be able to get my financial aid?
We have been working through transitioning to a new technology system and as a result, financial aid disbursements for the Summer 2026 term are following a different timeline than usual. If a student has aid from multiple funding sources, such as federal, state and local grants, scholarships or loans, it is possible that aid will be received in multiple deposits at different times.
Financial aid is expected to be disbursed to students registered only for Summer A or C term first, then to students registered for Summer B term. Financial Aid is expected to be disbursed in this order:
- Institutional grants and scholarships; CF Foundation scholarships; State scholarships and grants, including Florida Bright Futures
- Loans
- Pell grants
Our top priority is ensuring that every student is granted the full amount of financial aid money they’re entitled to as quickly as we can.
How does the college receive financial aid funds to give to students?
The college does not receive any funds for grants or loans until the moment just before it is transferred to NelNet for disbursement. The amount the college receives depends on student eligibility and that eligibility is currently being handled manually until the new system inaccuracies are completely resolved.
It’s important to review and approve each student file before applying aid to ensure students are not under-awarded or over-awarded, which could result in having to pay back funds. This is an extremely rare occurrence and it is not expected to happen since we are taking care to check each student’s eligibility.
Is my aid offer accurate?
The information displayed on the Financial Aid tab in the MyCF portal may not be accurate at this time, but we are working diligently to update the data in order to disburse funds as soon as possible.
What other options are available to me as a student for financial assistance?
We recognize that this delay may place a burden on students relying on those funds and have developed a list of available financial resources, such as our Patriot Pantry and Patriot Fund, at CF.edu/FinanceHelp. You can also find resources on the MyCF Student Portal under the Help tab.
If you will be late on July rent, you can request a letter from CF to your landlord explaining the situation and requesting an extension on payment by emailing the Dean of Student Services department via viatork@cf.edu.
Will the delay in aid affect my enrollment?
Your class enrollment will not be affected and you will be able to register for classes without issue. Nobody with pending financial aid will be dropped from any CF courses.
How can I get my books?
CF has switched bookstore vendors from Barnes & Nobles to BibliU. The new bookstore offers a streamlined, all-inclusive coursework service called MyCF Books that provides easy access to all assigned digital materials on day one for eligible classes. This program will be piloting for students in the Summer B term, with a full rollout in the Fall semester.
Students can find their eligible course materials by clicking on their class in Canvas and selecting the “MyCF Books” link on the left-hand side. Click here for a step-by-step guide.
For more information about CF’s new bookstore provider, visit our FAQ page.
Summer B students eligible for financial aid can pick up their school supply kits at the Ocala Campus from 9 a.m. to 3 p.m. The temporary station will be located outside Building 36 on July 9, and inside Building 1, room 102 or 107, from July 13–16. All other students can either choose to wait until the new bookstore opens on July 27 or purchase supplies from other retailers.
Registrar/Graduation
Can I register for Fall 2026 yet?
Yes. Fall registration is open. You can self-register on the MyCF portal under the Enrollment tab or attend an upcoming Rapid Registration event.
When will I receive my requested transcript?
Transcript requests are being handled in the order they have arrived. Please be patient with us as we work through the backlog. You can check the status of your request on Parchment.com. If you have an urgent transcript need, please email transcripts@cf.edu.
When will I receive my diploma?
We are experiencing delays with processing official diplomas and certificates. Graduates from the May 2026 commencement can expect to receive their diplomas by August, mailed to the current address on file.
Student Accounts
How will I receive refunds?
CF is moving refund services from BankMobile to Nelnet. If you are eligible for a refund, you will need to set up an account in Nelnet and select a refund method. If you do not update your refund preference, your refund will be mailed as a paper check.
Visit CF.edu/StudentAccounts or the Student Accounts tab on the MyCF Student Portal for instructions on setting up your Nelnet account. If you already have a Nelnet account, no further action is needed.
How do I know I’m eligible for a refund?
Students can view their refund status in the Student Accounts tab of the MyCF Portal. If you are eligible for a refund, you will receive a notification from noreply-refunds@nelnet.net.
Is my bill accurate?
Current billing information displayed on your CF student portal and on NelNet may not be accurate at this time. The College of Central Florida is working diligently to update the data in order to finalize billing as soon as possible.
Summer B students can expect their billing information to be updated by the end of next week. Please keep an eye on your Patriots Mail for the most up-to-date information.
Fall semester students will be notified when billing has opened, and payment plans for this semester have been extended. Students now have until July 20 (extended from July 9) to secure the initial down payment option for their payment plans.